Privacy Policy

At Randalls, we are committed to protecting the privacy and security of our website visitors’ personal information.

Randalls acts as the data controller for the personal information collected in connection with our website and services. We process personal data in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017 and, where applicable, the General Data Protection Regulation (GDPR).

If you wish to raise a complaint about how your data is being processed, please contact:

Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP

Collection of information

We may collect the following types of personal information when you interact with our website at therocky.gg:

• Contact information: such as your name, email address, and phone number, if you provide it when contacting us via our website.
• Usage information: such as your IP address, browser type, device information, and details about how you interact with our website.
• Cookies and tracking information: such as information about your browsing behaviour on our website. We use cookies and other tracking technologies to improve your browsing experience and provide tailored services. For more details, please refer to our Cookie Policy, where you can also manage your preferences.
• Information via ResDiary booking widget: We use a ResDiary booking widget to facilitate table reservations on our website. When you make a booking via this widget, the following information may be collected:
  • Your name
  • Contact details (email address and/or phone number)
  • Reservation details (date, time, party size, special requests)
  • Any other information you voluntarily provide.

ResDiary acts as a data processor for these bookings, and your information is processed in accordance with ResDiary’s own Privacy Notice. We recommend reviewing their Privacy Notice to understand how your data is handled.

Use of information

We use your personal information to:

• Respond to your enquiries and provide you with information about our services.
• Facilitate and manage table reservations made through the ResDiary widget.
• Improve our website and provide a better user experience.
• Protect our business and prevent fraud.
• Comply with legal obligations.

Sharing of Information

We may share your personal information with:

• ResDiary: To facilitate and manage your booking. Your data is shared securely with ResDiary for processing reservations.
• Third-party service providers: Who assist us in maintaining and improving our website and providing our services.
• Legal entities: When required by law or to protect our business interests.

Security of information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. However, no security measures can provide absolute protection against all security threats.

Your rights

You have the right to:

• Access and review the personal information we have collected about you.
• Request that we correct any inaccurate or incomplete personal information.
• Request that we delete your personal information.
• Object to the processing of your personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month, and we may require proof of identity before processing your request.

Contact

If you have any questions or concerns about our Privacy Policy, please contact us at:

R.W.Randall Ltd
PO Box 154
St George’s Esplanade
St. Peter Port
Guernsey
GY1 3JG

Telephone: 01481 720134
Email: sales@randalls.gg
Website: randalls.gg

Updates to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes to the policy by posting the updated policy on our website. Your continued use of our website after the changes have been made will signify your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Last updated: November 2024